Returns Policy

You can either E-Mail us or call us on 01476 403524 to notify us of your intent to cancel your order.

Your right of cancellation

  1. Save as regards special items / orders (See Clause 1.3 above), you have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods. A working day is any day other than weekends and bank or other public holidays.
  2. To exercise your right of cancellation you must give written notice to us by post, fax or email, within 7 working days at the address, fax number or email address shown on our website, giving details of the goods ordered, your name & address and order number.
  3. If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the unused goods to us at your own cost within 7 days of receipt of the item. The goods must be returned to an address which will be confirmed to you within 7 days of receipt. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. You must ensure that the goods are packaged in their original packaging or similar in order to avoid damage to the product on its return as items received damaged may not be refunded in foll.
  4. Once you have notified us that you are cancelling the contract, we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods minus any collection charges that may have been incurred.
  5. If you do not return the goods as required we may charge you a sum not exceeding the direct costs of recovering the goods.

Returning Damaged Goods

  1. You must take reasonable care to ensure the goods are not further damaged in the meantime or in transit. You must ensure that the goods are packaged in their original packaging or similar in order to avoid further damage to the product on its return as items received with further damages to those originally reported may not be refunded in full.